Frequently Asked Questions

Products

Q. What kind of brand is Vita Ramus?

Vita Ramus is a Japanese brand offering brass single-flower vases and botanical objects. We create pieces that bring a quiet sense of nature and space into everyday interiors.

Q. Where are the products made?

Our products are carefully crafted in Japan in collaboration with domestic workshops and artisans.

Q. Can they be used as vases?

The brass vases from the EN series can be used as single-flower vases.

They can also be enjoyed with dried flowers, branches, or simply as decorative objects.

*Wooden vases are not suitable for holding water. Please use them for dried flowers or as decorative objects only.

Materials & Care

Q. What materials are used?

We mainly use brass. Brass naturally deepens in color over time, developing a unique character and patina.

Q. Does brass change color?

Yes. Brass gradually changes color when exposed to air and humidity. We hope you enjoy this natural aging process as part of its charm.

Q. How should I care for brass items?

Gently wipe with a soft, dry cloth. If moisture gets on the item, we recommend wiping it thoroughly with a dry cloth.

Gift

Q. Are Vita Ramus items suitable as gifts?

Yes. They are suitable for a variety of occasions, including housewarming gifts, store-opening gifts, birthdays, Mother’s Day, and moving gifts.

Q. Is gift wrapping available?

Gift box options are available for selected products. Please check each product page for details.

Shipping

Q. How long does it take to ship after ordering?

Orders are usually shipped within 2-5 business days. Shipping times may vary depending on order volume or event periods.

Q. Do you ship internationally?

Yes. International shipping is available to most regions, excluding certain areas.

OEM & Wholesale

Q. Do you offer OEM production?

Yes. We offer OEM production of brass products for store displays, commemorative items, brand collaborations, and more.

Q. Do you offer wholesale?

Yes. We offer wholesale for shops, interior-related businesses, and corporate clients.

Contact

Q. Can I contact you by phone?

We are sorry, but we currently do not provide phone support. Please contact us through the inquiry form or by email.

Q. How long does it take to receive a reply?

We usually reply within 48 hours. Inquiries received on weekends, public holidays, or during long holiday periods will be handled from the next business day onward.