Refund policy

Return & Refund Policy

Thank you for shopping with VITA RAMUS.
To ensure you can shop with confidence, we have established the following terms regarding returns and refunds.

1. Conditions for Returns & Exchanges

Returns and exchanges are accepted only when you contact us within 7 days of delivery.

  • Item is unused and unworn
  • Item, accessories, and packaging (bag, box, backing, etc.) are complete
  • No scratches, stains, damage, or odor transfer

2. Items Not Eligible for Return or Exchange

  • Items more than 8 days after delivery
  • Used, worn, washed, repaired, or altered items
  • Items scratched, stained, or damaged through customer handling
  • Sale items, grab bags, outlet items, or items marked non-returnable
  • Made-to-order or personalized (e.g., engraved) items
  • Items deemed non-returnable for hygiene reasons (e.g., earrings)

*Information on the product page takes precedence.

3. Defective or Incorrect Items

In the case of an initial defect, damage, or incorrect delivery, please contact us within 7 days of delivery.
We may ask you to submit photos to confirm the condition.

If the fault is found to be ours, we will cover the return and exchange shipping costs.

4. Returns for Customer Reasons

Returns due to a different impression, wrong size, or ordering mistake are accepted only when conditions are met.

  • Return shipping: paid by the customer
  • Original shipping fee: may be deducted from the refund
  • Payment processing fees, etc.: may be deducted from the refund

5. Refund Method & Timing

Once the returned item arrives and its condition is confirmed, we will process the refund.

  • Credit card: subject to your card company's regulations
  • Other payment methods: refunded according to the payment method

6. Return Process

  1. Contact us within 7 days with your order number and reason for return
  2. We will provide the return address and instructions
  3. Return the item following the instructions
  4. After arrival and inspection, we will issue a refund or exchange

*Returns without prior contact cannot be accepted.

7. Contact

Please contact us through the store's inquiry form.
We may request additional confirmation by email as needed.

*This policy may change without notice. The terms in effect at the time of your order will apply.